In instances where the installation is not straight forward we may need to assess the specification in more detail than the information gathered from just an initial visit. This is to ensure that we have all the necessary materials, specialists and can perform the work as efficiently as possible.

Our aim is for you to incur minimal disruption as we'll just be making drawings and taking measurements. We will confirm where the new boiler can be fitted, the plan for any visible pipes, new controls and radiators.

We will explain our service in terms of meeting safety standards and legal obligations. We will recommend the most appropriate and best energy efficient systems.

If you are not planning to be home when the work is being carried out, please be available for at least one hour at the start and end of the work. This will enable the Heating Installer to confirm all the details of the installation before we start and show you the benefits of your heating system when it's finished.

This will depend on how complex your system is, but we will give you our best estimate before we start.

If the installation is going to take more than a day, you may be without heat and hot water overnight. The Installers will aim to minimize this period, but it may be worth making some provisions.

Your gas, electric and cold water supply can normally be isolated in the areas where we are working so you should be able to use these utilities for most of the time.

Please ensure that access is available to the gas and electric meters and the main water stop tap. Remove clothes from airing cupboards and if possible, any items stored in the roof space from the area surrounding water tanks. Where carpets or laminate flooring need to be taken up or furniture moved and you are unable to do so, please seek advice from your Heating Installer.

To check you are comfortable and everyone understands what was agreed earlier with your Heating Adviser please confirm the location of the boiler, radiators and especially the route of any visible pipe work with the Heating Installer. Every attempt will be made to conceal the pipes, but sometimes it's not possible. Pipe work that acts as a vent to outside drains will be visible, so please make sure you are comfortable with where the pipes will be seen. Exposed pipes can normally be boxed in once the work is completed, though this may not be included in your original quotation. Alternatively you may wish to paint the pipes to blend in with your decoration. Should you require further advice please ask your Heating Installer

Your Heating Installer will treat your property with the most respect and aim to keep any disruption to a minimum. They will cover carpets, protect work surfaces and use dustsheets in all areas where they work. Please try to remove furniture, ornaments and other items from the working area around the boiler and radiator positions. For gas fire and surround installations we need to remove old back boiler units which will disturb debris in the existing chimney. This is especially relevant if the chimney has been used with a coal fire or solid fuel back boiler at any time in the past.